Console Operator, Nights, Baptist IT Center

Baptist Health • Jacksonville, FL

2d • Onsite

About The Position

Baptist Health is seeking a Console Operator for its Baptist IT Center team. The Console Operator is the voice of Baptist Health, welcoming and responding to internal and external callers directed to Baptist Medical Center hospitals and stand-alone emergency rooms in Northeast Florida. The role prioritizes calls on the health system’s internal emergency line and alerts hospital emergency response teams through clear communication and the appropriate emergency communication management system.

This part-time position is located at the Baptist Digital Solutions Center in Jacksonville, Florida. The stated schedule is 9:00 PM to 2:00 AM, Friday through Tuesday, for 25 hours per week.

Requirements

• Less than one year of related experience required.
• High school diploma required.

Responsibilities

• Welcome callers and address their needs, seeking first-call resolution for internal and external calls directed to Baptist Medical Center hospitals and stand-alone emergency rooms in Northeast Florida.
• Prioritize, answer, and respond to calls on the Baptist Health System internal emergency line, using effective listening and clear, concise communication.
• Alert hospital emergency response teams through the appropriate emergency communication management system.
• Manage hospital emergency lines by following hospital emergency procedures, notifying appropriate medical or non-medical response teams and local authorities when appropriate, and completing documentation thoroughly and accurately.
• Screen calls for hospital leadership and staff members.
• Operate communication systems such as telephone, switchboard console, intercom, or paging systems.
• Review and maintain knowledge of updated policies, procedures, and hospital information across the Baptist Health system.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED