BMS Console Operator
About The Position
The BMS Console Operator is the frontline technical monitor and dispatcher for critical Google campus environments, working from a central monitoring center. The role provides real-time surveillance of Building Management Systems (BMS), mitigates alarms, supports HVAC comfort control, and escalates incidents. By identifying equipment anomalies early, the operator helps protect campus uptime, support energy and operating-cost savings, and meet operational KPIs for alarm reduction, SLA response, and incident reporting. The operator monitors BMS systems across assigned Google facilities, responds to alarms and service requests, remotely troubleshoots building-control issues, and coordinates field technicians and vendors during equipment failures or emergencies. The role also maintains accurate incident reports, operational metrics, shift logs, handovers, and ticket records. The schedule is Monday to Friday, 6:00 a.m. to 2:30 p.m., and the position is on-site in Mountain View, California. Candidates must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.
Requirements
- 2–4+ years of hands-on experience in central monitoring, BMS console operations, critical environments, or commercial HVAC controls.
- Familiarity with major BMS/DDC platforms, such as Johnson Controls Metasys, Siemens Desigo/Apogee, Automated Logic WebCTRL, Schneider EcoStruxure, or Alerton.
- Foundational understanding of commercial mechanical and HVAC systems, including chillers, boilers, AHUs, RTUs, CRAC/CRAHs, VAV boxes, and pumps.
- Strong customer-service etiquette for client phone calls, radio dispatches, and ticket handling.
- Clear technical writing skills for incident summaries and shift handoff logs.
- Ability to prioritize multiple incoming critical alarms in high-pressure or emergency scenarios.
- Authorization to work in the United States without sponsorship.
Nice To Haves
- Experience in a data center, technology campus, or hospital environment.
Responsibilities
- Continuously monitor BMS front-ends for HVAC, electrical, leak detection, and environmental controls across assigned Google facilities.
- Triage, acknowledge, and resolve building alarms in real time, and identify nuisance or repeat alarms to reduce alert fatigue.
- Remotely troubleshoot sequence anomalies, setpoint drift, and program errors before dispatching field staff.
- Respond to facilities service tickets, campus call-center inquiries, and occupant comfort requests as the initial technical contact.
- Remotely adjust temperature setpoints, VAV airflow, and system schedules to support occupant comfort and energy-efficiency standards.
- Coordinate response to critical equipment failures, power interruptions, leaks, and life-safety events.
- Dispatch on-site Critical Environments technicians, engineering leads, or emergency vendors in accordance with campus SOPs and EOPs.
- Draft and distribute accurate, timely incident reports within established SLA timelines.
- Maintain day-shift console headcount for uninterrupted coverage and compliance with Google account contractual standards.
- Track operational metrics, alarm closure rates, and dispatch volumes to support alarm-reduction initiatives.
- Log shift activity, handovers, and outstanding maintenance tickets to ensure continuity between shifts.
- Meet KPIs for critical alarm response and triage, nuisance alarm reduction, incident-report timeliness, and customer comfort satisfaction.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive medical, dental, and vision care
- Paid parental leave at 100% of salary
- Paid Time Off and company holidays
- Early access to earned wages through Daily Pay
- Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
