Console Attendant

Frederick, Maryland•Frederick, MD

1d•Onsite

About The Position

Under the direct supervision of the Director & Chief of Campus Safety, the full-time Console Attendant candidate must be able to participate in the holistic learning process that fosters mental and physical growth for student success. The candidate must also be welcoming, customer service oriented, and able to exhibit patience, leadership, and communication skills in order to gain and retain trust within the community. The candidate will also provide high-quality service to internal and external community members; operate communication systems (such as telephone and two-way radio); monitor security access and emergency systems and initiate routine and emergency calls. We seek a candidate who values diversity, equity, and inclusion in all that they do. Candidates must have strong organizational skills and a proven ability to work collaboratively with partners across campus in support of Hood College’s mission as a student-centered, liberal arts institution.

Requirements

Must treat all members of the community fairly with civility and respect
Ability to communicate and exchange ideas effectively with students, faculty, staff, municipal officers, and the public; be alert, friendly, mature, tactful, and firm
Excellent common sense applicable to situations with varying levels of urgency
Ability to provide appropriate guidance and action in emergencies
Ability to handle confidential material
Available to work 8-hour shifts to relieve full-time staff
May be subject to emergency calls 24 hours per day, seven days per week
Must be at least 21 years of age
Must understand and adhere to a belief in the role of college campus safety officers to support the college's mission and to facilitate student education and growth, persistence, and success
High school diploma or GED and 2-3 years of relevant experience; or an equivalent combination of education, training, and or experience
Proficient in MS Office tools (Microsoft Word, Excel, and PowerPoint), e-mail and the Internet
Ability to learn new applications quickly including organization-wide information systems and department-specific software applications
Strong oral and written communication skills
Ability to effectively provide information and positively respond to questions from both external and internal customers both in person and by phone
Ability to write routine reports and correspondence
Proficient with statistical and financial concepts
Must have the ability to apply those concepts to tracking, projections, goal setting and interpreting reports
Must be able to draw conclusions from reports and make cost effective decisions regarding programs
Ability to solve practical problems and deal with a number of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to work independently and as a member of a group in developing and executing project plans
Ability to work in theoretical arena and apply logic as appropriate
While performing the duties of this job, the employee is frequently required to stand; walk; use fingers, hands, reach with hands and arms; and talk and hear
The employee is required to sit
The employee may occasionally be required to stand and lift and move up to twenty-five pounds
Specific vision abilities required include close vision

Nice To Haves

Campus security experience is ideal
Customer service experience is preferred

Responsibilities

Answers incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
Operates communication systems, such as multi-line telephone consoles, two-way radios
Initiates routine calls and routes emergency calls appropriately
Records messages, suggesting rewording for clarity and conciseness
Relay and route written and verbal messages
Acts as College receptionist to guests visiting the campus and the Hood Community
Operates a two-way radio to dispatch calls to security staff on duty to receive and communicate information; while using prescribed radio procedures
Monitors safety systems to ensure that secure conditions are maintained
Operates the College’s security access system
Provides information about the College, as authorized
Familiar with College schedules, operating regulations, and locator files
Administers keys to buildings, rooms, and vehicles to authorized persons
Maintains accurate records and distribution of all academic and administrative building keys
Assist with keys and access cards for community members, including camps, special events, reunion weekends, temporary spaces, etc.
Orders lock changes for all lost keys to ensure safety and security for all staff and faculty