Community Specialist - Console

Pearl Abyss America•Manhattan Beach, CA

1d•Onsite

About The Position

Pearl Abyss America, Inc., the team behind Black Desert and upcoming titles Crimson Desert and DokeV, is seeking a high-performing, creative, results-oriented, and quality-obsessed Community Specialist. This role aims to accelerate gaming reach to millions of players across all platforms (PC and Console) in North America. The video game industry is evolving, and the team is looking for a Community Specialist with an entrepreneurial spirit and relentless tenacity. The specialist will advocate for players' voices, act as a liaison between players and the development team, and constantly manage conversations, feedback, and build trust within the community. Community Specialists at Pearl Abyss America are passionate about video games, players, and their communities, using this passion to improve the quality of the game's live service. In this role, the specialist will actively interact with players in-game and in the community, working closely with other members of the live service department. This position offers a unique opportunity to contribute to Pearl Abyss' current and future titles achieving North American goals.

Requirements

2+ years of work experience in the video game industry, especially in community management, customer support, QA, or related fields
Experience in social media management (Facebook, Twitter/X, Instagram, TikTok, etc.)
Extensive knowledge and gameplay of MMORPG games
Prior experience interacting with gaming communities (forums, social media user groups, etc.)
Experience in social content creation and posting, calendar publishing, asset creation, copywriting, reporting, and analytics
Strong customer service skills and interpersonal communication skills
Strong written communication skills for announcements or forum notices, with a great sense of humor
Ability to quickly problem solve, communicate, and deliver the best results in a fast-paced, high-volume environment
Creativity, curiosity, and a willingness to learn and grow
Professional and mature demeanor, along with strong time-management and organization skills for coordinating multiple initiatives and priorities
Travel may be required for this position

Nice To Haves

Bachelor’s degree in Communications, Marketing, or any equivalent work experience
Experience as a content creator, cosplayer, or live streamer within the video game community
Graphic design or video production/editing skills
Avid Black Desert player
Passion for video games with an interest in MMORPGs
Bilingual in English/Japanese or English/Korean is a plus

Responsibilities

Plan social postings for official Black Desert social channels and interact with players on the platforms
Create or assist in creating visual assets and copywriting for social postings
Respond to live game issues that occur in-game and write up appropriate notices on the forum and social channels when necessary
Create event plans for the player communities and execute them during live service
Work closely with the Content Production team to create community content (ex: short-form videos)
Work closely with Live Service Specialists, Customer Support, and other Community Specialists/Managers to solicit feedback and suggestions for game improvement from the community
Monitor and regularly report on live-service issues and player feedback
Monitor regularly live-streaming channels and social channels, and work closely with partner influencers
Coordinate and support the community moderators to uphold community guidelines and enhance player interactions
Perform other related duties as assigned

Benefits

Healthcare plan (medical, dental, and vision) 100% covered by the company for you and up to 3 of your dependents
Life insurance (basic, voluntary, and AD&D)
Retirement plan (401k) – company matching up to 5%
Pet insurance covered by the company for our employees’ pets (up to 3 pets)
Lifestyle Wallet - $170/month individual allowance
Tiny Human Wallet - $500/month child subsidy
Paid time off (PTO) – Vacation, sick days, public holidays, and winter break
Family leave (maternity and paternity)
Company-sponsored Korean classes
Free gym access in the company office building
Free lunch in the office
Stocked kitchen
Regular team outings, company events, and more!