Security Console Operator

Bank OZK • Little Rock, AR

11h

About The Position

Monitors security, communications, and life/safety systems while working in the Bank’s Security Support Center (SSC) or Security Desks.

Requirements

• Knowledge of alarm monitoring, card access management, and digital video systems.
• Ability to handle multiple, simultaneous, incoming calls and incident while handling each inquiry in a professional manner.
• Ability to accurately document and communicate information effectively verbally and in writing.
• Ability to maintain attention to detail.
• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
• Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
• Ability to work extended hours to accomplish work goals.
• Ability to demonstrate initiative to accomplish work objectives.
• Ability to work without close supervision.
• Ability to work effectively in a team environment.
• Ability to maintain confidentiality.
• Skill in using computer and Microsoft Office, including Word, PowerPoint, Outlook, and Excel.
• High school diploma or equivalent, required.

Nice To Haves

• 1+ year of work experience in security, military, law enforcement, alarm monitoring, or call center, preferred.

Responsibilities

• Monitors and responds to emergencies, system and alarm events, and documents both routine and unusual events occurring on or near Bank facilities.
• Monitors security, communications, and life safety systems via the appropriate monitoring tools/systems.
• Monitors and controls physical access entry points and provides appropriate access to employees, visitors, and vendors.
• Answers telephone queue calls and directs inquiries appropriately, and accurately documents and conveys messages to recipients in a timely manner.
• Responds to system events, alarm events, and emergencies in a timely, effective, and professional manner.
• Creates security systems support tickets for system maintenance/service issues.
• Receives, documents, scans, sorts, notifies, and validates receipt of incoming courier shipments.
• Maintains good punctuality and attendance to work.
• Follows Bank policy, procedures, and guidelines.
• Performs other duties as assigned to accomplish departmental goals.

Benefits

• generous PTO
• 401(k) matching
• health, dental, vision (and pet!) insurance
• special perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED