Conseillère en voyages (Vacances) / Travel Advisor (Vacations)

Ilagiisaq-FCNQ•Baie-D'Urfé, QC

About The Position

Under the supervision of the manager, you will be responsible for providing information and advice to clients regarding vacation packages, flights, hotel reservations, and car rentals, with the goal of selling travel services that meet their needs and expectations.

Requirements

A minimum of two (2) years of experience as a Travel Advisor.
High School Diploma required; a Diploma of College Studies (DEC) in Tourism or a Diploma of Vocational Studies (DEP) in Travel Consulting and Sales is considered an asset.
Valid Travel Advisor certification.
Ability to work under pressure while maintaining quality standards and meeting deadlines.
Demonstrated ability to manage a high volume of complex client files.
Strong customer service and sales skills.
Professional attitude and work ethic, including teamwork, autonomy, dynamism, interpersonal skills, integrity, versatility, initiative, and organizational skills.
Knowledge of the tourism industry, client needs, and travel products such as cruises, tours, and vacation packages.

Nice To Haves

Diploma of College Studies (DEC) in Tourism
Diploma of Vocational Studies (DEP) in Travel Consulting and Sales

Responsibilities

Welcome clients in person or by phone, open their files, and establish their customer profiles.
Provide information on destinations, tourist attractions, foreign currencies, local customs and languages, transportation options, accommodations, and travel costs.
Advise clients on travel options, vacation packages, products, and services offered.
Plan itineraries for individuals and groups.
Arrange transportation and accommodation reservations.
Confirm bookings and collect payments for the issuance of travel documents.
Perform related administrative duties such as completing insurance forms (policies), issuing invoices, preparing and delivering documents, and following up on client files.
Promote vacation packages and other services offered by the agency.
Participate in product and service presentations by travel suppliers tailored to clients’ needs.
Attend presentations and training sessions offered by the Transat network.