Configured Product Coordinator NCD - Project Management

Powell Industries•North Canton, OH

4d•Onsite

About The Position

The Configured Product Coordinator will serve as the primary point of contact for customers, ensuring a seamless experience from order placement to delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment. Posted position does not allow for relocation or sponsorship assistance.

Requirements

High school diploma or equivalent required
Strong communication skills, both written and verbal
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Detail-oriented and results-driven
Strong problem-solving skills and proactive approach to customer service
Not eligible for sponsorship or relocation.

Nice To Haves

associate or bachelor’s degree preferred
experience with ERP or CRM systems is a plus

Responsibilities

Serve as the primary contact for customer inquiries regarding equipment orders
Drive positive customer experience throughout the order process
Develop and maintain strong relationships with customers to ensure a positive experience and repeat business.
Process and manage customer orders accurately and efficiently, coordinating with internal teams to ensure timely fulfillment
Coordinate with internal teams, including sales, production, and logistics, to ensure customer requirements are met
Provide order status updates, shipping details, and any potential changes to their orders
Generate and analyze reports related to customer order, service performance, and key metrics
Address and resolve customer issues, complaints, and concerns with professionalism and efficiency
Maintain accurate customer records and documentation in the company’s business systems
Generate and issue invoices to customers ensuring accuracy in pricing, tax calculation, and payment terms
Monitor outstanding invoices and collaborate with accounts receivables team to follow up on overdue payments
Stay informed about Powell product offerings and company policies to provide accurate information to customers
Responsible for the adherence to project and company quality levels
Assist with post shipment support, warranty claims, and service requests while maintaining a high level of customer satisfaction