Configured Product Coordinator NCD - Project Management
Powell•North Canton, OH
•Hybrid
About The Position
The Configured Product Coordinator will serve as the primary point of contact for customers, ensuring a seamless experience from order placement to delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment. Posted position does not allow for relocation or sponsorship assistance.
Requirements
- High school diploma or equivalent required
- Strong communication skills, both written and verbal
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Detail-oriented and results-driven
- Strong problem-solving skills and proactive approach to customer service
- Not eligible for sponsorship or relocation.
Nice To Haves
- associate or bachelor’s degree preferred
- experience with ERP or CRM systems is a plus
Responsibilities
- Serve as the primary contact for customer inquiries regarding equipment orders
- Drive positive customer experience throughout the order process
- Develop and maintain strong relationships with customers to ensure a positive experience and repeat business.
- Process and manage customer orders accurately and efficiently, coordinating with internal teams to ensure timely fulfillment
- Coordinate with internal teams, including sales, production, and logistics, to ensure customer requirements are met
- Provide order status updates, shipping details, and any potential changes to their orders
- Generate and analyze reports related to customer order, service performance, and key metrics
- Address and resolve customer issues, complaints, and concerns with professionalism and efficiency
- Maintain accurate customer records and documentation in the company’s business systems
- Generate and issue invoices to customers ensuring accuracy in pricing, tax calculation, and payment terms
- Monitor outstanding invoices and collaborate with accounts receivables team to follow up on overdue payments
- Stay informed about Powell product offerings and company policies to provide accurate information to customers
- Responsible for the adherence to project and company quality levels
- Assist with post shipment support, warranty claims, and service requests while maintaining a high level of customer satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
