Configuration Operations Team Lead

HP•All Cities, ID

41d•Onsite

About The Position

This role is responsible for utilizing technical expertise to manage a designated technology area or customer group with moderate risk and complexity. The role proactively addresses potential issues, applies the organization's solutions to meet customer requirements, and identifies opportunities for service revenue growth. The role maintains senior-level relationships, contributes to knowledge sharing, and independently resolves moderate scope problems.

Requirements

Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field or an advanced degree with little or no work experience.
Automation
Customer Relationship Management
Customer Support
Key Performance Indicators (KPIs)
Operating Systems
Process Improvement
Technical Services
Technical Support
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Nice To Haves

ITIL Certifications
Chemistry
Commissioning
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety
Field Service Management
Hand Tools
Preventive Maintenance
Safety Standards
Technical Training
Test Equipment

Responsibilities

Utilizes technical knowledge to operate a designated technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk and complexity.
Integrates technical acumen and business insight to formulate solutions for customers.
Resolves the majority of technical incidents, within the designated technical area, independently, and collaborates with team members for resolution of more complex or cross-technology incidents.
Provides solutions to preemptively address issues within the area of responsibility, recognizes potential escalations and proactively notifies management.
Implements organization’s solutions to fulfill moderately complex customer requirements within the designated technical responsibility.
Identifies potential supplementary services that could drive future service revenue growth.
Offers technical consultation during discussions related to contract renewals and exerts influence over delivery decisions on assigned account plans.
Builds and maintains strong relationships up to senior management level in assigned accounts.
Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave