Conference Services Manager

Four Seasons Hotels and Resorts•Atlanta, GA

12d•Onsite

About The Position

Coordinates requirements for conference groups booked by the Sales Department, enforces the terms of sales letters of agreement, and guides meeting planners through the planning process. Communicates client needs and expectations to hotel departments and ensures successful event execution and client satisfaction. The role negotiates event proposals and menus, conducts property tours, coordinates with Sales and Catering, finalizes event requirements, supervises banquet events, and supports accurate event billing and reporting.

Requirements

2–3 years of previous catering and/or banquet assistant manager or captain experience.
Excellent reading, writing, and oral proficiency in English.
High level of creativity.
Attention to detail.
Ability to handle multiple tasks and make decisions in a fast-paced, client-driven environment.
Ability to work long and irregular hours, including weekends and evenings.
Experience with Delphi Sales and Catering software, MS Word, Excel, email, and the Internet.

Nice To Haves

College education preferred.
Basic knowledge of audio-visual equipment and Internet technology.

Responsibilities

Negotiate with clients using creative menu presentations and event proposals to maximize revenue and profit, fulfill contractual responsibilities, and satisfy client needs.
Conduct property tours and entertain planners of meetings, social events, and weddings.
Plan, attend, or participate in meetings with hotel staff and clients, including operations and conference-services briefings, resume and banquet event order meetings, sales meetings, pre-convention meetings, board of operations meetings, menu tastings, and planning visits.
Coordinate with Sales and Catering to use function space effectively and maximize revenue.
Finalize confirmed booking requirements, maximize revenue through upselling, and communicate event details through written materials and personal contact with hotel departments.
Ensure banquet checks are accurate, review bills after programs or events, and prepare a monthly booking report.
Promptly inform applicable parties of problems or unusual matters so corrective action can be taken.
Supervise banquet event execution, review function space with the banquet manager and, when required, the head house attendant, and ensure client satisfaction at the start of events.
Respond to resort emergencies or safety situations according to the crisis management plan.
Make timely decisions balancing client needs with the hotel's financial, safety, and staffing goals.
Comply with Four Seasons sales and marketing standards, Work Rules, and Standards of Conduct.
Work harmoniously and professionally with co-workers, supervisors, and planning committee members.