Conference Services Manager

Ensemble Hospitality • Menlo Park, CA

16h • $75,000 - $85,000

About The Position

The Conference Services Manager leads the planning, organization, and execution of conferences, meetings, and special events. This role oversees event logistics, budgets, vendor relationships, client communication, and marketing efforts to provide exceptional experiences for clients and guests. The manager also identifies opportunities to promote additional services and improve event quality while building lasting client relationships in a fast-paced hospitality environment.

Requirements

• Proven experience in hospitality or events management, including managing large-scale conferences or banquets.
• Strong negotiation skills and a record of securing favorable contracts while maintaining positive vendor relationships.
• Proficiency in Microsoft Office, CRM systems, and event management software.
• Strong organizational skills and the ability to manage multiple projects under tight deadlines.
• Exceptional communication skills for client interaction and team leadership.
• Knowledge of catering operations, banquet services, and guest services in the hospitality industry.
• Demonstrated ability to manage budgets and identify upselling opportunities.
• Experience marketing event offerings through channels such as social media campaigns and targeted outreach.

Responsibilities

• Plan, organize, and execute conferences, meetings, and special events from inception to completion.
• Manage event budgets and negotiate contracts with vendors, caterers, and service providers.
• Work with clients to understand their needs, provide tailored solutions, and deliver customer service throughout the planning process.
• Oversee event logistics, including venue setup, catering, audiovisual requirements, and guest accommodations, using event management software.
• Develop marketing strategies and campaigns to promote events and increase attendance and engagement.
• Maintain records of contracts, budgets, guest lists, and feedback to support continuous improvement.
• Upsell additional services, such as premium catering options and upgraded facilities, to enhance client satisfaction and generate revenue.
• Lead the event planning and management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed