Conference Services Manager

BCC Hospitality Services LLC • Miami, FL

12d • Onsite

About The Position

The main role is a customer-oriented position for both internal and external customers for all aspects of the social and corporate catering sales field. It coordinates all aspects from initial inquiry through to booking, planning, obtaining pertinent information relative to events inquired by or booked by customer and communicates all conference related information to hotel colleagues in an accurate and timely manner. This is to ensure the customer receives excellent product, service and value. A secondary purpose is to coordinate all aspects of conferences (sold by Sales Department) as assigned by Director of department and communicates all conference related information to hotel team members in an accurate and timely manner.

Requirements

• Must be organized with the ability to handle multitasking
• Possess high level of verbal and written communications skills
• Work hour flexibility including, late afternoon, weekends and bank holidays
• Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
• Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
• Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Nice To Haves

• Bilingual, Spanish & English
• Bachelor’s Degree

Responsibilities

• Delivers the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers.
• Handles all guest and employee complaints and inquiries in a courteous and efficient manner.
• Communicates immediately all guest and employee complaints to the Director of Banquets.
• Maintains positive guest and colleague interactions with good working relationships.

Benefits

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.
• Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level