Conference Services Assistant

HEI Hotels & Resorts•Salt Lake City, UT

18d•Onsite

About The Position

The Conference Services Assistant supports the Director of Catering and Conference Service Manager with the administrative functions needed for effective convention management. The position handles incoming inquiries, prepares event documents and correspondence, communicates guest requests to appropriate departments, and maintains filing systems. The role is based at the Marriott Downtown at City Creek in a fast-paced hotel environment serving conventions and group events.

Requirements

Ability to effectively work with internal and external customers, including those requiring patience, tact, and diplomacy.
Ability to access and accurately enter information into a computer using Microsoft Office Suite software.
Typing proficiency of at least 75 words per minute, with or without reasonable accommodation.
Ability to follow written and/or verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for the duration of a shift, with or without reasonable accommodation.
Ability to set up and maintain filing systems, with or without reasonable accommodation.
Effective verbal and written communication skills, and ability to adapt communication style to different audiences.

Nice To Haves

Hotel experience preferred.

Responsibilities

Answer incoming telephone calls, complete lead forms for inquiries, assist guests with questions, changes, and special requests, and ensure leads are not abandoned and calls are returned promptly, generally within four hours.
Communicate guest requests to the appropriate departments.
Type banquet event orders, convention resumes, cover letters, thank-you letters, and comment cards.
Prepare outgoing correspondence for mailing and file copies.
Mail catering and wedding brochures upon request.
Maintain the filing system according to HEI Hotels & Resorts standards; file contracts and correspondence daily and pull trace cards and files daily.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.