CONFERENCE CENTER SUPERVISOR

Compass Group•New York, NY

2d•$68,000 - $70,000

About The Position

The Conference Center Supervisor oversees day-to-day operations at three to four Connections conference centers across the Charlotte Uptown and Metro area, managing a staff of eight Conference Coordinators. Connections manages collaborative, meeting, and event spaces in Wells Fargo administrative buildings across 12 U.S. markets, serving Wells Fargo employees, contract staff, and nonprofit organizations. The supervisor coordinates staff duties and event logistics, supports executive-level and large-scale events, and works with clients, vendors, and internal partners to deliver consistent customer service. The role also oversees reservation systems and shared-mailbox requests, supports room and audiovisual readiness, monitors operating metrics and expenses, and manages staff recruitment, training, coaching, performance, and retention. The position requires flexibility to work evenings and weekends.

Requirements

Outstanding customer-service skills.
Superior verbal and written communication skills, especially customer-friendly communications.
Comfort speaking in front of an audience.
High proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Ability to manage teams remotely, work independently, prioritize effectively, and make decisions.
Ability to adapt quickly to change and maintain a flexible approach when providing customer support.
Ability to work a flexible schedule that includes evenings and weekends.

Nice To Haves

At least two years of supervisory experience managing teams.
Ability to use virtual meeting platforms such as Zoom, Skype, and Microsoft Teams.
Catering or other food-service-related experience.
Background in communications, event planning, or hospitality.

Responsibilities

Manage day-to-day operations at three to four conference centers across the Charlotte Uptown and Metro area, overseeing eight Conference Coordinators.
Communicate with the Area Manager and Contract Manager, ask questions, and escalate staff or site issues.
Manage and assign daily staff duties, including event setups and teardowns, room flips, and customer check-in.
Serve as lead contact and support for executive-level meetings and events.
Support planning and logistical coordination for high-level, large-scale events.
Review monthly operational metrics and identify opportunities to increase utilization and customer-service scores and reduce cancellations and unfilled requests.
Grow Connections business and space utilization by understanding local business needs and building relationships with key partners.
Maintain working relationships with the Wells Fargo client and vendors, including security, facilities, housekeeping, and caterers.
Identify opportunities to reduce operating expenses.
Deliver a consistent, outstanding customer-service experience.
Oversee and audit reservation requests and processing in CPGA and Resource Scheduler.
Oversee and audit messages in location-specific folders in the shared Connections mailbox.
Maintain knowledge of Connections site information and answer or research questions about locations.
Resolve reservation conflicts by finding alternate space and modifying reservations as needed or requested.
Greet guests and facilitators, provide directional assistance, and conduct site tours.
Oversee room setups and ensure configurations are correct and ready 30 minutes before event start.
Provide technical support for in-room audiovisual equipment, including laptop connections, digital displays, and video or audio conferencing.
Recruit, select, orient, and train employees; develop staff and ensure direct reports meet performance expectations.
Supervise and support Connections Project Coordinators in staffing, selection, training, development, coaching, mentoring, performance measurement, appraisals, rewards, and retention.
Monitor employee productivity and provide constructive feedback and coaching.
Host weekly team meetings and biweekly one-on-one meetings with each direct report.
Organize workflow and ensure employees understand their duties and delegated tasks.
Ensure the work environment is safe, secure, and healthy.