Conference Center Support Technician

DLA Piper•Washington DC, DC

7d•Hybrid

About The Position

The Conference Center Support Technician is a client-facing technical role providing concierge-level meeting technology and audiovisual support to DLA Piper attorneys, employees, and clients. The role supports in-person and virtual meetings, firm-sponsored events, and legal proceedings by preparing, testing, maintaining, and troubleshooting conference room and event-space technology. The technician works closely with Information Technology, Audiovisual, Reception, and Events teams to anticipate technical needs, provide real-time support, document incidents and systems, and deliver a seamless, professional meeting experience. The position is based in DLA Piper’s Washington, D.C. office and offers a hybrid work arrangement combining remote and in-office work. The specific arrangement is determined at hiring and may be modified at the firm’s discretion. The role requires flexibility to work overtime, including nights and weekends as needed, and to serve as essential personnel during emergencies or inclement weather. The position requires a high school diploma or GED and three years of IT support experience focused on audiovisual or conference room technology. The work is primarily sedentary, with occasional exertion of up to 10 pounds, occasional walking and standing, and occasional domestic and international travel. The stated expected hiring range is $37.50–$48.75 per hour, depending on location and qualifications. DLA Piper offers medical, dental, and vision insurance, a 401(k) retirement plan, and additional benefits. The position is not eligible for immigration sponsorship or support.

Requirements

High school diploma or GED.
Three years of IT support experience focused on audiovisual or conference room technology.
Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, operating system configuration, network printing, and hardware and software installation.
Excellent verbal and written communication skills.
Strong organizational skills; self-motivated, detail-oriented, and able to work quickly and accurately.
Excellent customer service skills and ability to build relationships with business professionals.
Strong interpersonal skills emphasizing client service and professionalism.
Excellent troubleshooting abilities and ability to remain calm under pressure.
Knowledge of videoconferencing platforms such as Zoom, Teams, and Webex, audiovisual systems, and general office IT hardware and software.
Flexibility to work overtime, including nights and weekends, as needed.
Ability to serve as essential personnel during emergencies and/or inclement weather.

Nice To Haves

Experience supporting legal proceedings.
Familiarity with IT service management (ITSM) tools.

Responsibilities

Provide concierge-level technology and audiovisual support to attorneys, employees, clients, and meeting participants, both on-site and remotely.
Prepare and configure conference rooms for in-person and virtual meetings, including videoconferencing, presentation connections, telephony, loaner equipment, and related technology.
Coordinate with meeting hosts in advance to confirm presentation and remote-participation needs, multimedia content, equipment, and other technical specifications.
Inspect, set up, test, and monitor conference room and event-space technology before meetings and events.
Perform daily, weekly, and monthly room checks to verify that videoconferencing, presentation, control, audio, display, telephony, and network-connected systems are operational and ready for use.
Provide real-time technical support during meetings and events, responding promptly to incidents and minimizing disruption or downtime.
Partner with Reception and Events teams to support firm-sponsored programs, client meetings, presentations, and other events requiring audiovisual or remote-participation capabilities.
Participate in pre-event planning calls for client meetings, firm events, trials, and arbitrations to align teams on requirements and support.
Document incidents, troubleshooting, known root causes, resolutions, service-ticket updates, and escalation notes.
Identify recurring incidents and escalate potential systemic issues or complex technical problems according to established procedures and protocols.
Collaborate with Information Technology and Audiovisual teams to troubleshoot and support equipment replacement or deployment.
Assist Audiovisual team members and engineers with system commissioning, acceptance testing, and punch-list verification before new or renovated audiovisual spaces enter production.
Maintain inventories of conference room technology, loaner equipment, devices, accessories, serial numbers, equipment locations, system configurations, and replacement requirements.
Maintain room-specific technology documentation, signal-flow information, technical diagrams, operating guides, and quick-reference instructions.
Document recurring issues and effective solutions to support knowledge sharing and continuous improvement.
Provide brief user guidance and training on conference room systems, presentation tools, and videoconferencing platforms as needed.
Perform first-level diagnostics on professional audiovisual systems, including Crestron, Q-SYS, Biamp, Extron, Shure, Cisco, Poly, and comparable platforms.
Inspect audiovisual equipment racks for alarms, power issues, overheating, connectivity failures, and other conditions affecting system performance.
Verify HDMI, USB, audiovisual-over-IP, network, control, and related system connections as applicable.
Verify firmware and software versions and coordinate approved updates with Audiovisual Engineering or Information Technology teams.
Assist the Information Technology team when not handling meetings or proactive checks and maintenance.
Work overtime, including nights and weekends, as needed, and serve as essential personnel during emergencies or inclement weather.