Events & Conference Center Coordinator

Cushman & Wakefield•Washington, DC

1d•$33 - $38

About The Position

The Events & Conference Center Coordinator provides catering and conference center coordination, including arranging outside food deliveries, cleaning up conference rooms, and working directly with team members to schedule conference rooms for various meetings. The role also supports conference center revenue generation and assists with developing and carrying out the marketing plan. The coordinator plans and schedules conference rooms for internal and external meetings, including room setup and food service deliveries. They coordinate reservations, prepare rooms with required audio-visual, IT, and catering components, review reservations, direct vendors and attendees, and create work orders. The role maintains room schedules and delivery records, conducts daily walkthroughs, responds to meeting emergencies and customer concerns, and communicates with the Facilities Administrator to meet client needs. It also supports marketing research and design concepts and revenue-generating activities such as industry outreach, open houses, and email campaigns.

Requirements

High school diploma or GED.
At least 2 years of customer service experience in hospitality or event planning, or a similar combination of education and experience.
Proficiency in Microsoft Office Suite.
Ability to manage multiple tasks.
Basic knowledge of audio-visual equipment.
Excellent oral and written communication skills.

Responsibilities

Coordinate scheduling and planning of conference rooms for internal and external meetings, including setup details and food service deliveries.
Greet food delivery vendors and notify appropriate team members of their arrival.
Coordinate conference room reservations and set up rooms with required components, including audio-visual equipment, IT, and catering.
Review reservations daily; provide direction to catering vendors, audio-visual technicians, and conference attendees; and create work orders.
Become proficient in the audio-visual systems used in conference rooms.
Respond promptly to meeting emergencies and customer concerns.
Conduct daily conference center walkthroughs, maintain meeting room standards, and create work orders for deficiencies.
Maintain communication with the Facilities Administrator throughout the day to ensure client needs are met.
Maintain conference room schedules and distribute them weekly.
Maintain daily delivery records and prepare monthly reports.
Adhere to operational and customer service standards.
Assist in developing a comprehensive client marketing plan by conducting research and contributing to design concepts.
Support conference center revenue generation by engaging industry contacts, organizing open houses, and creating and distributing email marketing campaigns.