Condition Monitoring Clerk
About The Position
The Condition Monitoring Department provides proactive equipment health and performance insights to help customers make informed maintenance and repair decisions. The Condition Monitoring Clerk supports day-to-day departmental operations through administrative coordination, reporting, customer assistance, and data management, contributing to overall service excellence. The role provides administrative support and assists customers and internal team members with department software platforms, including VisionLink and SOS Services Web. It generates, maintains, and distributes monthly and quarterly Condition Monitoring reports; reviews invoices, credits, and supporting documentation for accuracy and completeness; and maintains departmental records, historical reports, and related documentation. The clerk also assists with materials for monthly and quarterly business reviews, coordinates timely communication with customers and internal stakeholders, and performs other administrative duties and assigned projects. Harnish Group Inc. is a family-owned and managed Caterpillar dealer serving locations across several states. The company has over 1,200 employees and has operated since 1929.
Requirements
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- Strong data entry and keyboarding skills with a high level of accuracy and attention to detail.
- Excellent organizational, time management, and communication skills.
- Ability to work independently and collaboratively within a team environment.
- Customer-focused mindset and ability to build positive working relationships.
- Strong problem-solving skills and willingness to learn new systems and processes.
Nice To Haves
- Previous administrative, customer service, office support, or related experience is preferred but not required.
Responsibilities
- Provide administrative support for the Condition Monitoring Department and assist with daily operational activities.
- Support customers and internal team members in using department software platforms, including VisionLink and SOS Services Web.
- Generate, maintain, and distribute monthly and quarterly Condition Monitoring reports.
- Review invoices, credits, and supporting documentation for accuracy and completeness.
- Maintain departmental records, historical reports, and related documentation.
- Assist with preparing presentations, reports, and materials for monthly and quarterly business reviews.
- Collaborate with team members to ensure timely and accurate communication with customers and internal stakeholders.
- Perform general administrative duties and other projects as assigned.
Benefits
- 401(k) with company match and profit sharing.
- Paid vacation, holiday, and sick leave.
- Medical insurance with telehealth and dental coverage.
- Vision insurance.
- Company-paid life, AD&D, and disability insurance.
- Employee Assistance Program.
- Quarterly employee recognition cash program.
- CAT product and rental/sales discounts.
- Credit union membership available.
- Career growth opportunities.
- Seniority bonus starting at five years.
- Employee referral bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
