Condition Monitoring Analyst

Mustang CAT • Houston, TX

9d

About The Position

Mustang Cat is hiring a Condition Monitoring Analyst to monitor equipment health, identify developing concerns, and recommend next steps to help customers’ machines operate at their best. This is a primarily computer-based position for someone with equipment service, maintenance, troubleshooting, or similar technical service experience.

The analyst reviews machine health information and applies technical knowledge to identify potential equipment concerns, determine whether further troubleshooting, inspection, maintenance, or repair may be needed, and communicate recommendations to customers and internal service teams. The role works with Service and other departments to support proactive equipment maintenance and reduce unplanned downtime.

Requirements

• Experience in equipment service, maintenance, repair, troubleshooting, or a related technical environment.
• Working knowledge of mechanical systems and the ability to understand equipment-related issues.
• Ability to review machine information, recognize potential concerns, and determine appropriate next steps.
• Strong customer service and communication skills.
• Comfort working in computer-based systems and learning new technology.
• Proficiency with Microsoft Office.
• Strong attention to detail, organization, and follow-through.
• Ability to communicate and collaborate effectively with technicians, service personnel, customers, and other departments.

Nice To Haves

• Previous experience as a Service Coordinator, Service Advisor, Diesel Technician, Heavy Equipment Technician, Field Service Technician, or in a similar service-related position.
• Heavy equipment, diesel, automotive, construction equipment, industrial equipment, or related industry experience.
• Experience troubleshooting mechanical or equipment issues.
• Familiarity with Caterpillar equipment.
• Experience with Caterpillar systems or condition monitoring tools such as VisionLink, Cat Inspect, SIS, or Foresight.
• Associate degree, technical certificate, or other mechanical or technical training.

Responsibilities

• Review machine health information, including oil analysis, telematics, equipment inspections, fault codes, and service history.
• Identify developing equipment concerns and determine when additional troubleshooting, inspection, maintenance, or repair may be needed.
• Use technical knowledge and available machine information to help troubleshoot equipment issues remotely.
• Develop practical service and maintenance recommendations based on machine condition.
• Clearly communicate equipment concerns and recommended next steps to customers and internal service teams.
• Follow up on identified issues and recommendations to help ensure concerns are addressed.
• Document findings, recommendations, customer communication, and outcomes in applicable systems.
• Work with Service and other departments to support proactive equipment maintenance and reduce unplanned downtime.
• Review system-generated information and alerts, using sound judgment to determine which items require action.

Benefits

• Great work-life balance.
• Job stability and career growth opportunities.
• Comprehensive benefits package including medical, dental, and vision.
• 401(k) with employer match.
• Tuition reimbursement and development opportunities.
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed