Condition Monitoring Analyst

Mustang Cat•Houston, TX

10d•$50,000 - $60,000

About The Position

Mustang Cat is hiring a Condition Monitoring Analyst to monitor equipment health, identify developing concerns, and recommend next steps to help customers keep their machines operating effectively. The role uses machine health information and technical equipment knowledge to determine appropriate actions and communicate recommendations to customers and internal service teams. It is primarily computer-based and is suited to someone with experience in equipment service, maintenance, troubleshooting, or a similar technical service role.

Requirements

Experience in equipment service, maintenance, repair, troubleshooting, or a related technical environment.
Working knowledge of mechanical systems and the ability to understand equipment-related issues.
Ability to review machine information, recognize potential concerns, and determine appropriate next steps.
Strong customer service and communication skills.
Comfort working in computer-based systems and learning new technology.
Proficiency with Microsoft Office.
Strong attention to detail, organization, and follow-through.
Ability to communicate and collaborate effectively with technicians, service personnel, customers, and other departments.

Nice To Haves

Previous experience as a Service Coordinator, Service Advisor, Diesel Technician, Heavy Equipment Technician, Field Service Technician, or in a similar service-related position.
Heavy equipment, diesel, automotive, construction equipment, industrial equipment, or related industry experience.
Experience troubleshooting mechanical or equipment issues.
Familiarity with Caterpillar equipment.
Experience with Caterpillar systems or condition monitoring tools such as VisionLink, Cat Inspect, SIS, or Foresight.
Associate degree, technical certificate, or other mechanical or technical training.

Responsibilities

Review machine health information from sources such as oil analysis, telematics, equipment inspections, fault codes, and service history.
Identify developing equipment concerns and determine when additional troubleshooting, inspection, maintenance, or repair may be needed.
Use technical knowledge and available machine information to help troubleshoot equipment issues remotely.
Develop practical service and maintenance recommendations based on machine condition.
Communicate equipment concerns and recommended next steps clearly to customers and internal service teams.
Follow up on identified issues and recommendations to help ensure concerns are addressed.
Document findings, recommendations, customer communication, and outcomes in applicable systems.
Work closely with Service and other departments to support proactive equipment maintenance and reduce unplanned downtime.
Review system-generated information and alerts, using sound judgment to determine which items require action.