Concierge ~ Everett ~ PRN

MorningStar Careers•Everett, WA

18d

About The Position

The Concierge greets and assists visitors, families, and residents; answers telephone calls, provides information, and takes messages; sorts and distributes mail; and types, files, and handles correspondence. The position carries out assigned duties in accordance with applicable federal and state regulations and company policies and procedures. The Concierge provides non-confidential information, promptly answers calls using the community's appropriate greeting, escorts people to residents' suites or other areas when necessary, and treats residents and families with concern and compassion. The role also includes following resident-rights and personnel policies, using office equipment, and completing other duties as assigned.

Requirements

Demonstrate the core values of Love, Kindness, Honesty, Goodness, Fairness, and Respect.
Be friendly, courteous, patient, and understanding, and work well with staff, residents, and families.
Meet deadlines and organize and prioritize workload.
Have knowledge of typing, filing, copy machines, telephone systems, intercommunication systems, and office equipment.
Be knowledgeable about resident rights, confidentiality, interacting with the public and answering questions, the employee handbook, and census.

Nice To Haves

At least one year of front desk or reception-related experience is preferred.
High school education or equivalent is preferred but not required.

Responsibilities

Greet and assist visitors, family members, and residents.
Provide requested non-confidential information.
Answer telephone calls promptly using the appropriate community greeting, provide information, and take messages.
Sort mail and distribute it to the appropriate departments.
Type and file correspondence and other information as needed.
Escort people to residents' suites and other areas when necessary.
Adhere to and interpret residents' rights and personnel policies.
Use computers, calculators, copy machines, postage machines, telephone systems, intercommunication systems, and other office equipment.
Show concern and compassion for residents and families.
Complete other duties as assigned.