Concierge - PRN

Willow Valley Communities•Pequea Township, PA

1d•Onsite

About The Position

Willow Valley Communities is seeking a Concierge Team Member at The Lakes Campus to welcome Residents, families, guests, and Team Members and support communication, administrative functions, and daily community operations. The Concierge helps create a warm, safe, and inviting environment and serves as a welcoming, trusted resource for the community. This position is PRN/pool, as needed, and pays $15.50 per hour.

Requirements

Experience using Microsoft Office.
High school diploma or GED, or 1 to 3 months of related experience and/or training, or an equivalent combination of education and experience.
General typing ability.
Ability to learn software, databases, and web applications.

Responsibilities

Maintain a professional manner and appearance and create a warm, inviting, pleasant, and safe environment for Residents and guests.
Welcome on-site guests, determine the nature of their business, provide information and directions, announce guests to appropriate personnel, and monitor building entrance access using call boxes and cameras; issue passes when required.
Answer incoming calls, identify callers’ needs, transfer calls to the appropriate Team Member or department, and take or deliver messages or transfer calls to voicemail when needed.
Facilitate communication with Team Members away from phone connections using two-way radio.
Become familiar with WVC publications and Team Member and Resident intranets to answer questions and provide organizational information, addresses, and directions.
Secure key boxes, follow key permissions when issuing keys, and support Resident move-ins and move-outs by issuing or accepting keys and processing related paperwork.
Acknowledge emergency calls and alarms in the Simplex system, dispatch appropriate responders, and facilitate communication through the conclusion of emergencies.
Facilitate communication with the Manager on Duty, Maintenance Team Member on Call Team Leaders, and other department Team Members as needed.
Perform guest room check-in and check-out procedures and make guest room reservations upon request.
Become familiar with transportation schedules, make transportation reservations, and facilitate communication for WVC transportation services.
Submit maintenance requests for WVC property and Residents, and IT service requests for WVC computers and phones.
Receive, sort, and route USPS and in-house mail, packages, and floral deliveries.
Operate copier and fax machines and ensure they are stocked with supplies; perform clerical tasks such as copying, faxing, scanning, and collating.
Ensure the safe is locked and secured, accept service payments, and reconcile daily cash box receipts.
Type memos, letters, schedules, correspondence, reports, and other documents as requested.
Learn and follow procedures for the daily functions of the Concierge Desk.