PT - Concierge - Downtown Austin
About The Position
Worth Ross Management Company is seeking a polished, service-oriented Concierge to serve as the welcoming presence of a luxury multifamily community in downtown Austin's Rainey Street District. The role provides elevated resident experiences in a fast-paced, high-touch service environment, requiring discretion, professionalism, and a commitment to exceptional service. The Concierge greets residents, guests, and vendors, manages building access, and serves as a trusted point of contact for daily needs while protecting resident privacy. The schedule is Saturday and Sunday, either 8:00 a.m. to 4:00 p.m. or 4:00 p.m. to midnight. The pay rate is $18–$19.
Requirements
- High school diploma or equivalent.
- Strong customer service and hospitality knowledge, ideally in a luxury environment.
- Excellent communication and interpersonal skills.
- High attention to detail and ability to multitask independently.
- Comfort using technology such as email and concierge or property management systems.
- Professional judgment, discretion, and a calm, solution-oriented mindset.
- Flexibility to work varying schedules, including weekends and holidays.
Nice To Haves
- Prior experience in hospitality, luxury residential, concierge, or customer service roles.
Responsibilities
- Provide warm, professional service to residents, guests, and vendors.
- Manage building access and guest and vendor check-ins.
- Assist residents with questions, requests, and coordination of authorized vendor access.
- Maintain confidentiality and uphold resident privacy.
- Respond effectively to resident concerns and emergency situations, escalating when needed.
- Accurately log daily activity, packages, and deliveries in BuildingLink.
- Contribute ideas to enhance services and improve the resident experience.
- Support resident relations through timely follow-up and issue resolution.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
