Concierge, Bethesda

The St. James•Bethesda, MD

11d•Onsite

About The Position

The St. James is seeking a Concierge for its Performance Club in Bethesda, Maryland. The Concierge provides an elevated level of hospitality by welcoming members and guests, managing member feedback, taking and escalating messages, and helping ensure an excellent member and guest experience. The role works directly for the Concierge Manager and General Manager of The St. James Performance Club.

Requirements

Great hospitality, customer service, and communication skills.
Reliable, professional, computer literate, energetic, and friendly.
Strong understanding of sales and customer service techniques.
Excellent written and oral communication skills.
Interest in health, fitness, and/or sports.
Background check and vaccination status required.

Responsibilities

Provide the highest level of customer service to members, prospective members, and guests.
Professionally greet members, guests, and team members.
Direct member and customer feedback or complaints to the appropriate St. James manager and follow up on issues raised.
Collaborate with the Member Experience Manager to order department supplies.
Answer phones in a pleasant and friendly manner.
Take messages and provide feedback by phone as required.
Update member accounts.
Work opening and evening shifts and weekends if needed.
Maintain an orderly workstation, including lobby and entrance areas.
Support the safety of members, guests, and team members.