Concierge, Bethesda (7245)

The St. James•Bethesda, MD

9d•Onsite

About The Position

The St. James is hiring a Concierge for its Performance Club in Bethesda, Maryland. The Concierge provides an elevated level of hospitality by welcoming members and guests, managing member feedback, taking and escalating messages, handling mail and deliveries, and supporting an excellent member and guest experience. The concierge team works directly for the Concierge Manager and General Manager of The St. James Performance Club.

Requirements

Great hospitality, customer service, and communication skills.
Reliable, professional, computer literate, energetic, and friendly.
Strong understanding of sales and customer service techniques.
Excellent written and oral communication skills.
Background check and vaccination status required.

Nice To Haves

Interest in health, fitness, and/or sports.

Responsibilities

Provide the highest level of customer service to members, prospective members, and guests.
Professionally greet members, guests, and team members.
Direct member and customer feedback or complaints to the appropriate St. James manager and follow up on issues arising from those comments.
Collaborate with the Member Experience Manager to order department supplies.
Answer phones in a pleasant and friendly manner.
Take messages and provide feedback on the phone as required.
Update member accounts.
Work opening or evening shifts and weekends if needed.
Maintain an orderly workstation, including lobby and entrance areas.
Support the safety of all members, guests, and team members.
Manage mail and deliveries.