Concierge, Bethesda

The St. James • Bethesda, MD

11d • Onsite

About The Position

The St. James is seeking a part-time Concierge for its Performance Club in Bethesda, Maryland. The Concierge provides an elevated level of hospitality by welcoming members and guests, handling member feedback, taking and escalating messages, and supporting an excellent overall member and guest experience. The role works directly with the Concierge Manager and General Manager of The St. James Performance Club.

Requirements

• Great hospitality, customer service, and communication skills.
• Reliable, professional, computer literate, energetic, and friendly.
• Strong understanding of sales and customer service techniques.
• Excellent written and oral communication skills.
• Interest in health, fitness, and/or sports.
• Background check and vaccination status required.

Responsibilities

• Provide a high level of customer service to members, prospective members, and guests.
• Professionally greet members, guests, and team members.
• Direct member and customer feedback or complaints to the appropriate St. James manager and follow up on issues raised.
• Collaborate with the Member Experience Manager to order department supplies.
• Answer phones pleasantly and take messages or provide feedback as required.
• Update member accounts.
• Maintain an orderly workstation, lobby, and entrance areas.
• Support the safety of members, guests, and team members.
• Be able to work opening and evening shifts and weekends if needed.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed