Concierge-Memory Center

Willow Valley Communities•Pequea Township, PA

About The Position

The Concierge will be the welcoming face of the Marlin and Doris Thomas Memory Center at Willow Valley Communities. The role helps create a warm, professional environment for Residents, families, guests, and vendors by providing information, coordinating requests, and supporting daily community operations. The position is part of the founding team at the new Memory Center, which combines leading memory care practices with compassionate support for Residents to live with purpose and dignity. This is a part-time position with alternating day and mid shifts and rotating weekends and holidays. The estimated start date is December 2026–January 2027, with the possibility of extended hours beginning in 2027. Starting pay is $15.00 per hour.

Requirements

High school diploma or GED.
At least 6 months of customer service, administrative, reception, hospitality, healthcare, or related experience.
Strong communication and organizational skills.
Basic Microsoft Office skills and the ability to learn new technology.
A positive attitude and passion for serving older adults and their families.

Nice To Haves

Experience in senior living, healthcare, hospitality, or memory care.
Experience working with individuals living with dementia.

Responsibilities

Create a warm, welcoming, and professional environment for Residents, families, guests, and vendors.
Greet visitors, answer questions, provide directions, and connect guests with appropriate Team Members.
Manage incoming phone calls, messages, emails, and radio communications.
Coordinate appointments, reservations, transportation requests, and community information.
Process mail and packages, submit maintenance and IT requests, and assist with administrative tasks.
Maintain knowledge of community services, events, programs, and resources to assist Residents and guests.
Assist with emergency communications and follow established safety and security procedures.
Process payments, maintain records, and support general office and concierge desk functions.
Collaborate with Team Members, volunteers, and support staff to deliver an exceptional Resident and guest experience.