Cancer Center Concierge

UVA Health • Charlottesville, VA

4d • $15 - $25 • Onsite

About The Position

The Cancer Center Concierge serves as a welcoming and reassuring presence for patients, families, visitors, volunteers, and staff while supporting smooth daily operations across multiple cancer clinics. The role combines hospitality, customer service, volunteer coordination, and patient support to help create a comfortable and compassionate environment for people navigating cancer care. The concierge helps patients and families feel supported, removes barriers, responds to concerns, and proactively addresses changing needs throughout the day.

This is an onsite, Monday through Friday day-shift position in a collaborative, mission-driven environment. The role works with clinical and operational teams and supports patient enrichment programs and activities, including art experiences, pet therapy visits, and music events. UVA Health describes the position as an opportunity to contribute directly to the patient experience and grow within an academic medical center.

Requirements

• High school graduate or equivalent.
• Three years of experience.
• Proficient communicative, auditory, and visual skills.
• Attention to detail and ability to write legibly.
• Ability to lift, push, or pull up to 25 pounds.

Nice To Haves

• Bachelor’s degree in hospitality preferred.
• Experience in the hospitality industry, such as hotel, restaurant, retail, or similar, strongly preferred.

Responsibilities

• Welcome, assist, and direct patients, families, and visitors throughout the Cancer Center.
• Help patients navigate appointments, services, and clinic locations.
• Provide real-time customer service support and address concerns professionally and empathetically.
• Coordinate and support volunteers and help ensure meaningful engagement opportunities for patients and families.
• Assist with special activities and programs, including art experiences, pet therapy visits, music events, and other patient-centered initiatives.
• Help coordinate supplies that support volunteer services and patient comfort programs.
• Partner with clinical and operational teams to enhance the overall patient experience.
• Communicate effectively with individuals who may be confused, frustrated, anxious, or in need of additional assistance.
• Identify needs proactively and take initiative to resolve issues before they become barriers to care.

Benefits

• Medical, dental, and vision insurance.
• Generous paid time off.
• Retirement savings.
• Long-term and short-term disability.
• Health savings plans and flexible spending accounts.
• Certification and education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED