PRN, Concierge

MBK Senior Living•Bellevue, WA

16d

About The Position

The PRN Concierge creates exceptional first impressions and delivers an outstanding experience for residents, team members, families, visitors, prospects, and professionals. The role is friendly, professional, and service-oriented, with every in-person and phone interaction expected to reflect MBK Senior Living’s mission and values. The Concierge supports customer engagement and sales by welcoming tours and directing inquiries; responds to resident and family requests; shares information about community activities, events, and services; and assists with administrative and reception-area tasks. The role also helps maintain a safe and secure environment, follows applicable regulations and company policies, and promotes teamwork and open communication. Other duties and special projects may be assigned by the Lead, Business Office Manager, Director of Sales, Executive Director, or designee. The position requires a high school diploma or equivalent. Prior customer service, hospitality, or front-desk experience in a similar setting is preferred, though on-the-job training may be provided. Candidates must be at least 18 and complete required background clearance and health screening, including providing negative TB test results within seven days of employment; the test must be from within the previous six months. Physical requirements include mobility and intermittent movement throughout the workday, lifting and carrying up to 50 pounds, pushing up to 250 pounds as necessary, and assisting with resident movement during routine transfers and emergencies. Reasonable accommodations are provided in accordance with applicable law.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Complete required background clearance and health screening and provide negative TB test results within seven days of employment; TB test results must be from within the previous six months.
Ability to deal tactfully and professionally with personnel, residents, family members, and guests.
Ability to make sound independent decisions when circumstances warrant and remain calm while managing stressful or emergency situations.
Exceptional interpersonal and communication skills, including the ability to speak, write, and read English and connect with individuals of all ages and backgrounds.
Positive, polished, professional demeanor and a genuine passion for helping others.
Strong organizational skills and ability to manage multiple tasks and priorities simultaneously.
Comfort with basic computer systems, phone systems, and office equipment.
Ability to maintain composure and professionalism in a busy, dynamic environment.
Ability to walk, bend, kneel, squat, pull, lift overhead, and perform repetitive motions.
Ability to move intermittently throughout the workday and in the community.
Ability to lift and carry up to 50 pounds and push up to 250 pounds as necessary.
Ability to assist with the physical movement of residents during routine transfers and emergencies.
Ability to sit and work at a computer for prolonged periods.
Continual compliance with applicable laws and regulations, including HIPAA, Resident Rights, and state licensing regulations.

Nice To Haves

Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment; on-the-job training may be provided for candidates with the right aptitude and attitude.

Responsibilities

Greet residents, families, visitors, and prospects warmly and professionally, helping them feel valued and supported.
Support sales by directing inquiries, welcoming tours, and creating a positive experience for residents, families, and guests.
Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
Respond to questions and requests from residents and families, providing assistance or coordinating with other departments.
Maintain knowledge of daily activities, events, and resident services and proactively share relevant information.
Assist with administrative tasks, including logging messages, distributing mail and packages, and maintaining an organized reception area.
Help maintain a safe and secure environment by following established safety standards, policies, and procedures.
Comply with applicable federal, state, and local regulations and company policies and procedures.
Promote teamwork and open communication in alignment with MBK principles and core values.
Perform other duties and special projects as assigned or requested by the Lead, Business Office Manager, Director of Sales, Executive Director, or designee.

Benefits

401(k) retirement plan with company match up to 4%.
Employee Assistance Program for employees and household members.
Financial and legal services.
Educational loan assistance and scholarships.
Team Member Discount Programs.
Resources supporting physical, emotional, and financial wellness.
Free meal per shift.
For full-time team members: comprehensive medical, dental, and vision coverage, with multiple medical plan options including an HSA-eligible plan with company contributions.
For full-time team members: flexible spending accounts for healthcare and dependent care.
For full-time team members: commuter benefits.
For full-time team members: company-paid life insurance and accidental death and dismemberment coverage.
For full-time team members: disability benefits where applicable and subject to state-specific programs and eligibility requirements.
For full-time team members: voluntary accident, critical illness, and hospital indemnity insurance.
Leadership development, live in-person training, virtual training, and individual and group trainings.
Competitive salaries.