Concierge, Austria Haus

CoralTree Hospitality • Vail, CO

11d • Onsite

About The Position

This position is responsible for assisting guests with reservations, reception, billing questions, departure, special requests, dining and activity suggestions and acting as a liaison between guests and internal departments ensuring guest satisfaction.

Requirements

• High school diploma or general education degree (GED); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
• Excellent communication and language skills including the ability to read, analyze and interpret documents such as standard operating procedure manuals.
• Intermediate mathematical skills with ability to solve practical problems furnished in written and verbal form.
• Exceptional customer service, verbal and written communication skills.
• Proficient experience in Microsoft programs, Internet Explorer and ability to learn other hospitality software quickly
• Current valid driver’s license

Nice To Haves

• Customer Service: Manages difficult or emotional customer situations and responds promptly to customers needs and requests. Solicits, follows up on and applies customer feedback to improve service. Maintains confidentiality.
• Verbal Communication and Written Communication: Speaks clearly and persuasively in all situations. Listens and obtains clarification when needed. Responds well to questions, providing thorough and knowledgeable answers.
• Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Builds and contributes to a positive team environment. Works well in group problem solving situation.
• Professionalism and Dependability: Approaches others in a tactful manner and treats others with respect. Reacts well under pressure. Accepts responsibilities for own actions. Follows through on and keeps commitments. Follows instructions and responds positively to direction. Completes tasks on time or notifies appropriate person with an alternative.
• Quality and Quantity: Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance, service, product, satisfaction etc. Completes work in timely manner and meets productivity standards.
• Safety and Security: Observes safety and security procedures. Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Uses equipment and materials properly. Looks for ways to improve and promote safety.
• Attendance and Punctuality: Is consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.

Responsibilities

• Meets, greets and welcomes guests.
• Answers incoming calls in a professional manner, transfer to appropriate person, takes messages if required, or provides assistance as applicable.
• Registers guests upon their arrival to the property, provides information, direction and answers questions as needed.
• Posts charges, transfers, and payments to the proper guest folios.
• Communicates guest’s specific needs to the proper department as needed.
• Communicates to Member Liaison requests from guests to book, change or cancel unit reservations accordingly in the reservations system.
• Communicates to guests about events and festivals taking place in the Vail Valley.
• Provide guests with general activity and location information including but not limited to restaurants, hiking trails, golf courses and ski runs.
• Makes dinner, outside activities reservations prior to guest’s arrival and during their stay and assist with special requests.
• Responsible for the proper storage of guest skis and bikes.
• Responsible for distributing and recording all keys being used by staff.
• Assist with Bell Staff duties as needed.
• Reviews the bill with the guest and checks them out, receiving and reconciling payment.
• Research and resolve outstanding balances.
• Assists with shipping and receiving (UPS, FEDEX) as necessary.
• Completes other tasks/assignments as assigned.

Benefits

• Health insurance – two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED