Ale Haus - Host

Ho-Chunk, Inc. • Omaha, NE

6d • Onsite

About The Position

The Host provides prompt, friendly guest greetings and ensures efficient, accurate seating of restaurant guests. The role supports smooth front-of-house operations by managing reservations, coordinating seating arrangements, and maintaining a welcoming and organized dining environment. As the first point of contact for guests, the Host plays a key role in shaping the overall guest experience.

This position is part-time in Omaha, Nebraska, with a varying schedule based on business needs. Travel is not required.

Requirements

• Must be 19 years or older.
• High school diploma or equivalent required.
• Ability to operate mobile devices and touchscreen technology.
• Demonstrated commitment to guest service excellence and ethical conduct.
• Ability to stand and walk for extended periods throughout assigned shifts.
• Ability to move throughout dining and host areas as needed to manage seating flow.
• May require light lifting, bending, and carrying menus or service materials.
• Must be able to work varying schedules based on the property's business needs.

Nice To Haves

• Previous customer service experience preferred.
• Experience using smartphones and/or tablet-based applications strongly preferred.

Responsibilities

• Provide information about available guest services and facilities.
• Greet guests, arrange seating, and monitor the room atmosphere.
• Quote accurate wait times and manage waitlists and reservations according to established procedures.
• Answer incoming phone calls according to phone etiquette standards and return calls after reviewing daily phone messages.
• Reconfirm reservations before peak service periods and assist guests with reservations in person and by phone.
• Support guests with special requests as needed.
• Communicate with coworkers and supervisors to ensure quality guest service.
• Maintain restaurant seating logs, including bar and lounge areas.
• Direct the flow of work for wait staff and bussers.
• Update floor charts throughout each shift to reflect seating changes.
• Clean menus regularly during shift operations and maintain a clean, organized host stand and host area.
• Assist wait staff with takeout orders and other service needs.
• Help ensure smooth front-of-house restaurant operations.
• Comply with departmental and company rules, regulations, policies, procedures, and internal controls.
• Attend required meetings and training sessions.
• Maintain a neat and professional appearance.
• Perform other duties as assigned.

Benefits

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program
• Career stability and opportunities across diverse industries
• Collaborative work environment that encourages innovation and professional growth

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED