Concierge - Viceroy
About The Position
Viceroy Snowmass in Snowmass Village, Colorado, is seeking a personable, proactive, and service-oriented Concierge to deliver exceptional guest experiences. The Concierge serves as a central point of communication, anticipates guest needs, coordinates personalized services, and helps ensure seamless communication across hotel departments. This role supports guests with reservations, transportation, activities, and special requests while assisting Front Desk, Bell, Food & Beverage, and other operational teams. The position is full-time and offered as year-round or seasonal employment, with a flexible schedule that may include mornings, evenings, weekends, and holidays. The pay rate is $25.00 per hour.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills, including professional telephone and email etiquette.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Friendly, proactive, guest-focused attitude and a passion for exceptional hospitality.
- Proficiency with basic computer systems and office software, and the ability to learn hotel-specific technology.
- Ability to communicate effectively with multiple departments and resolve guest concerns professionally and discreetly.
- Ability to lift and handle packages or luggage weighing up to 40 pounds, with or without reasonable accommodation.
- Flexible availability to work mornings, evenings, weekends, and holidays based on operational needs.
Nice To Haves
- Previous experience in hospitality, concierge services, front desk operations, or customer service.
- Knowledge of Snowmass Village, Aspen, and surrounding attractions, restaurants, and recreational activities.
Responsibilities
- Deliver personalized guest service by responding to inquiries, anticipating needs, and creating welcoming and memorable experiences.
- Manage incoming phone calls and emails, provide accurate information, and respond to guest requests in a timely and professional manner.
- Coordinate, document, and follow up on guest requests across departments.
- Arrange and assist with dining reservations, transportation, recreational activities, appointments, and other personalized guest experiences.
- Collaborate with Front Desk, Bell, Valet, Shuttle, Housekeeping, and Food & Beverage teams to communicate requests and support hotel operations.
- Provide information about hotel amenities, local attractions, dining options, and seasonal activities, and identify opportunities to enhance guest experiences.
- Assist with luggage and package handling, guest deliveries, mail distribution, and front desk coverage during busy periods.
- Coordinate room service orders and communicate special guest requests to Food & Beverage operations.
- Maintain accurate records, organize guest communications, and ensure front desk and back-office supplies are stocked.
- Support cross-training, special events, and other operational needs while maintaining professional service standards and a positive, team-oriented attitude.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and paid sick time.
- Wellness benefits and Employee Assistance Program.
- Ski pass or equivalent bonus.
- Employee referral program.
- Professional development and career growth opportunities.
- Employee discounts.
- Sabbatical program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
