Concierge (Lead | Daytime) - Luxury Senior Living Community

Prime Senior Management•Gastonia, NC

5d•Onsite

About The Position

Prime Independent Living is seeking a warm, professional, and service-minded Front Desk Concierge for a luxury senior living community. The Concierge is often the first person residents, families, and guests meet and provides a welcoming, helpful presence throughout the day. The role supports residents and visitors, answers phones, and helps with daily community operations to create a friendly, organized, and supportive environment. Available schedules include full-time Monday–Friday, 8:00 AM–4:00 PM, and part-time Saturday–Sunday, 8:00 AM–4:00 PM. The position works with residents, families, guests, visitors, community leadership, and teams across the community. It includes front desk and administrative duties, resident and family assistance, monitoring safety systems, and supporting events and community services.

Requirements

High school diploma or equivalent.
Warm, professional communication and interpersonal skills.
Ability to connect with people and make them feel welcome.
Strong organization, attention to detail, and multitasking skills.
Comfort using computers, Microsoft Office, and basic office technology.
Ability to maintain confidentiality and exercise sound judgment.
Dependability and professionalism, with the ability to work independently and as part of a team.
Ability to stand, sit, and move throughout the community as needed.
Flexibility to work weekends, holidays, or varying shifts based on community needs.
Successful completion of required background screening and drug testing.
Genuine appreciation for serving older adults and creating meaningful experiences.

Nice To Haves

Previous experience in customer service, hospitality, concierge, front desk, administrative support, or senior living.

Responsibilities

Welcome residents, families, guests, and visitors with warmth, professionalism, and genuine hospitality.
Create a positive first impression and help ensure people entering the community feel welcomed and supported.
Answer and direct incoming phone calls professionally and assist visitors with questions, connecting them with appropriate team members.
Represent Prime and its commitment to exceptional hospitality.
Build relationships with residents and provide attentive help with day-to-day requests.
Receive and distribute mail, packages, floral deliveries, and other resident items.
Help welcome new residents and families and support their transition into the community.
Maintain resident directories, emergency contact information, and community communication resources.
Help residents and families navigate community services, events, and resources.
Support daily front desk operations and community organization.
Assist with correspondence, mailings, filing, data entry, and other administrative tasks.
Maintain accurate records and community information.
Monitor resident check-in and safety systems and communicate concerns to appropriate team members.
Provide administrative support to community leadership and departments as needed.
Monitor entrances, alarms, cameras, and other safety systems as directed.
Keep the lobby and reception area clean, organized, and welcoming.
Communicate maintenance concerns, resident needs, and operational issues to the appropriate department.
Help ensure common areas meet Prime's hospitality and presentation standards.
Respond calmly and professionally to unexpected situations and follow established community procedures.
Collaborate with all departments to support residents and daily operations.
Assist with resident events, special projects, and community celebrations.
Connect residents and guests with dining, activities, transportation, maintenance, and other community services.
Support community needs as appropriate and help create a seamless resident experience.