Concierge ~ Senior Living Community ~ PT ~ Lone Tree

MorningStar Careers•Lone Tree, CO

11d•Onsite

About The Position

The Concierge greets and assists visitors, families, and residents; answers the telephone, provides information, and takes messages; sorts and distributes mail; and types and files correspondence and other information. The role also includes escorting people to residents’ suites or other areas when necessary and performing other duties as assigned. The position is responsible for carrying out assigned duties in accordance with applicable federal and state regulations and company policies and procedures. The Concierge is expected to show concern and compassion for residents and families, respect residents’ rights and confidentiality, and work courteously with residents, families, visitors, and staff. The listed schedule is Tuesday and Wednesday, 2:30–7:30 p.m. The posting describes the position as part-time in the title, while the listing also states “Full-time.”

Requirements

Demonstrate the core values of Love, Kindness, Honesty, Goodness, Fairness, and Respect.
At least one year of front-desk or reception-related experience is preferred.
High school education or equivalent is preferred but not required.
Knowledge of typing, filing, copy machines, telephone systems, intercommunication systems, and office equipment.
Knowledge of residents’ rights, confidentiality, how to meet the public and answer questions, the employee handbook, and census.
Be friendly, courteous, patient, and understanding, and work well with staff, residents, and families.
Meet deadlines and organize and prioritize workload.

Nice To Haves

At least one year of front-desk or reception-related experience.
High school education or equivalent.

Responsibilities

Greet and assist visitors, families, and residents.
Provide non-confidential information requested by visitors and family members.
Answer the telephone promptly using the appropriate community greeting, provide information, and take messages as required.
Sort mail and distribute it to the appropriate departments.
Type and file correspondence and other information as needed.
Use computers, calculators, copy machines, postage machines, telephone systems, and other office equipment.
Adhere to and interpret residents’ rights and personnel policies.
Escort people to residents’ suites and other areas when necessary.
Carry out assigned duties in accordance with applicable federal and state regulations and established company policies and procedures.
Perform other duties as assigned.