Concierge- Gloucester

Edgewood Properties•Washington Township, NJ

4d•$18 - $20•Onsite

About The Position

Edgewood Properties is seeking a full-time Concierge for The Lofts at Gloucester, a luxury multifamily property in Blackwood, New Jersey. The Concierge supports the daily operations of the leasing and management office and serves as the first point of contact for residents, prospective residents, and visitors. The role focuses on exceptional customer service, creating a welcoming atmosphere, and supporting a seamless resident experience. The position requires weekend and evening work on a flexible shift. The Concierge assists with resident and guest services, community engagement and events, package management, office operations, leasing support, administrative tasks, and community social media. The role also includes overseeing the weekly Sunday breakfast and helping ensure model and vacant units are ready for tours.

Requirements

Strong communication and organizational skills.
Ability to multitask and manage time effectively.
Familiarity with social media platforms.
Basic understanding of maintenance coordination and lease management.
Basic MS Office knowledge.

Nice To Haves

Experience in property management or customer service is preferred.

Responsibilities

Oversee the front desk and warmly greet residents, guests, vendors, and contractors.
Provide information about the community and amenities, assist with key or gate-card requests, and respond to inquiries.
Offer refreshments to guests waiting to meet with a leasing consultant.
Enter resident service requests into the system or guide residents through submitting requests themselves.
Develop knowledge of the community and recommend local dining and entertainment options.
Engage with residents and prospective residents to improve the customer experience and resident retention.
Support the Senior Concierge, Resident Specialist, and Leasing Team in planning and executing resident events.
Arrange gestures for resident milestones, including birthdays, engagements, weddings, and losses.
Manage the package room, including accepting packages, notifying residents, and distributing packages properly.
Maintain office cleanliness, restock coffee bars, and monitor office supplies.
Prepare leasing materials, including brochures and floor plans.
Ensure model and vacant units are clean and ready for tours.
Complete leasing office opening and closing procedures.
Route calls, schedule tours and appointments, and assist with general inquiries.
Provide administrative support to the Property Manager as needed.
Oversee weekly Sunday breakfast, including shopping, setup, and cleanup.
Regularly update community social media platforms with high-quality content showcasing the community lifestyle and promoting available units.