Concierge- Gloucester

Edgewood Properties•Blackwood, NJ

6d•Onsite

About The Position

Edgewood Properties is seeking a full-time Concierge for The Lofts at Gloucester, a luxury multifamily property in Blackwood, New Jersey. The Concierge is the first point of contact for residents, prospective residents, visitors, vendors, and contractors, and supports the daily operations of the leasing and management office. The role focuses on delivering excellent customer service, creating a welcoming atmosphere, and helping ensure a seamless resident experience. Weekend and evening work is required, with a flexible shift. Responsibilities include managing front-desk and guest services, supporting resident events and community engagement, managing package acceptance and distribution, maintaining office readiness, assisting with leasing and administrative tasks, coordinating the weekly Sunday breakfast, and updating community social media. Performance measures include processing packages within two hours of delivery, achieving 95% call-handling efficiency, completing daily opening and closing checklists, and reaching 30% community participation at each resident event.

Requirements

Strong communication and organizational skills.
Ability to multitask and manage time effectively.
Familiarity with social media platforms.
Basic understanding of maintenance coordination and lease management.
Basic knowledge of Microsoft Office.

Nice To Haves

Experience in property management or customer service is preferred.

Responsibilities

Oversee the front desk and warmly greet residents, guests, vendors, and contractors.
Provide information about the community and amenities, assist with key and gate card requests, and respond to inquiries.
Offer refreshments to guests waiting to meet with a leasing consultant.
Enter resident service requests into the system or guide residents through submitting them.
Learn about the community and recommend local dining and entertainment options.
Engage with residents and prospective residents to enhance customer experience and resident retention.
Support the Senior Concierge, Resident Specialist, and Leasing Team in planning and hosting resident events.
Arrange gestures for resident milestones, including birthdays, engagements, weddings, and losses.
Manage the package room, including accepting deliveries, notifying residents, and distributing packages.
Maintain office cleanliness, restock coffee bars, and monitor office supplies.
Prepare leasing materials, including brochures and floor plans, for prospective residents.
Ensure model and vacant units are clean and ready for tours.
Complete leasing office opening and closing procedures and ensure the office is ready each day.
Route calls, schedule tours and appointments, and assist with general inquiries.
Provide administrative support to the Property Manager as needed.
Manage the weekly Sunday breakfast, including shopping, setup, and cleanup.
Regularly update community social media platforms with high-quality content showcasing the community lifestyle and promoting available units.