Associate Banker, 40 Hours, Gloucester, MA - Gloucester Branch
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and combining banking solutions and financial technology with personal support. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients pursue their financial goals. The role serves clients in the branch by greeting them, managing lobby traffic and appointments, providing account servicing and maintenance, opening accounts, and helping clients use digital and self-service banking tools. It also includes branch operations such as managing cash devices while following applicable policies, procedures, and regulatory requirements.
Requirements
- Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
- Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
- Ability to resolve client issues quickly and accurately with attention to detail.
- Ability to work collaboratively with a team to deliver consistent, seamless service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients as they enter the branch, manage lobby traffic and the waiting queue using a tablet, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
- Partner with branch team members to help clients achieve their financial goals and deliver seamless service.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
