Associate Banker, 30 Hours, Newtonville, MA - Newtonville Branch

JPMorgan Chase & Co. • Newton, MA

3d • $25 - $30 • Onsite

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by combining friendly, attentive service with banking solutions and financial technology. You contribute to branch success by creating exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals.

The role provides welcoming, client-focused service in the branch, supports account servicing and new account opening, educates clients about banking transactions and self-service technology, and performs branch operations. Duties must comply with applicable bank policies, procedures, and regulatory requirements.

Requirements

• Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, engage clients to understand and help, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively with a team to provide seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch, provide attentive and friendly service, manage lobby traffic and waiting queues using a tablet, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, showing empathy, and sharing product knowledge and solutions; partner with branch team members to support clients’ financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED