Associate Banker, 30 Hours, East Longmeadow, MA - East Longmeadow Branch

JPMorganChase • East Longmeadow, MA

19h • Onsite

About The Position

As an Associate Banker within Chase, you will represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create positive client experiences. You will contribute to branch success by building trusted client relationships, sharing product knowledge and solutions, and helping clients work toward their financial goals.

The role includes greeting clients, assisting them with branch services and banking transactions, and helping them use self-service technology. You will also perform account servicing and maintenance, open new accounts, and support branch operations while following applicable policies, procedures, and regulatory and banking requirements.

Requirements

• Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships by demonstrating genuine care and concern during client interactions.
• Ability to engage clients through clear, polite communication, understand and address their needs, and anticipate client needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to provide seamless, caring service and elevate the client experience.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients as they enter the branch and provide attentive, friendly service that creates a welcoming environment.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance, and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED