Associate Banker, 40 Hours, Carmel, IN - Carmel Branch
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by combining welcoming, attentive service with banking solutions and financial technology. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients pursue their financial goals. The role includes welcoming clients, managing lobby traffic and meeting schedules, providing account servicing and opening accounts, helping clients use digital and self-service banking options, and performing branch operations. All work must comply with applicable bank policies, procedures, and regulatory requirements.
Requirements
- Ability to put clients first and exceed their expectations by providing attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to engage clients through clear, polite communication, understand and help with their needs, and anticipate client needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients as they enter the branch and provide attentive, friendly service.
- Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
- Partner with branch team members to help clients achieve their financial goals.
- Perform branch operations, which may include managing the cash vault, ATM, or other cash devices, while following bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
