Concierge - Traveler Services (BOS)

Jobs At Air General•East Boston, MA

3d•Onsite

About The Position

Air General is seeking a professional Travel Services Concierge at Boston Logan International Airport (BOS). The Concierge serves as a ground host or hostess, providing specialized assistance to individuals or groups of travelers. The role focuses on guiding passengers through airport formalities and delivering a positive, seamless travel experience in a busy airport environment. Work hours are variable and event-based, with compensation at a flat rate of $90.00 per three-hour event; the number of assignments may vary from week to week.

Requirements

High school diploma or GED.
At least 18 years of age.
Ability to obtain a valid airport SIDA badge.
Intermediate computer skills, particularly in Microsoft Office programs.
Ability to understand and communicate clearly in English when performing essential job functions.
Ability to pass pre-employment screenings, background checks, airport and government security background checks, any applicable Custom Security Seal requirements, and post-offer drug screens.
Availability to work varied shifts, including nights, weekends, and holidays.

Nice To Haves

College degree or equivalent industry experience.
Prior experience with airlines or travel agencies.
Strong problem-solving capabilities and attention to detail.

Responsibilities

Welcome passengers and help create a positive travel experience by providing a seamless check-in and ticketing process.
Check in clients using reservation and ticketing software, rebook itineraries, issue boarding passes, and calculate and collect applicable fees.
Communicate relevant trip and baggage information to passengers throughout their experience with various airlines.
Coordinate with the internal Coordinator team to process passenger information accurately and ensure flights depart on time.
Listen to passengers and resolve issues caused by flight interruptions promptly and courteously, following company policies and procedures.
Work with the Baggage Service Office as needed to track baggage and answer passenger questions.