Concierge

Cardinal Group Career•Tallahassee, FL

13d

About The Position

The Concierge is an adaptive, outgoing, and hardworking leader who provides high-quality customer service and helps lead the front desk team. The role delivers a hospitality-first experience to residents and guests while supporting community operations, access procedures, package handling, and resident requests. The position is part-time and non-exempt, with an hourly rate and benefits eligibility. The role works in an office environment and routinely uses standard office equipment. Team members may be assigned other related duties by their Team Leader. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Friendly, professional, and approachable demeanor.
Excellent verbal and written communication skills.
Strong organization and attention to detail.
Ability to use Microsoft Word and Outlook accurately and effectively.
Ability to lift up to 40 pounds.
Ability to work up to 40 hours per week, including evenings and weekends.
Ability to live out the company’s culture and core values every day.

Nice To Haves

Customer service or hospitality experience preferred.

Responsibilities

Serve as the first point of contact for residents, prospective residents, parents, and visitors.
Greet people warmly in person and by phone, answer questions, and direct inquiries to the appropriate team member.
Provide a hospitality-first front desk experience so residents and guests feel welcomed, informed, and taken care of.
Monitor building access and visitor check-in and follow community safety and security procedures.
Receive, log, and distribute resident packages and deliveries accurately and on time.
Take maintenance requests and resident concerns, route them to the appropriate team member, and follow up as needed.
Keep the lobby, front desk, and amenity spaces clean, organized, and presentable.
Use Microsoft Word and Outlook to create documents, send emails, and manage calendars and appointments.
Take on additional tasks as needed.
Complete required company training.
Follow other instructions and perform related duties as assigned by the Team Leader.