weekends)

Mira Vie at West Milford•West Milford, NJ

About The Position

The Concierge is the community’s first point of contact for customers interacting by telephone or in person. The role provides friendly, professional customer service by greeting visitors, responding to questions or concerns from prospective and current residents and their families, and supporting the sales and marketing team and business office. The Concierge manages the lobby experience, pays attention to detail, and uses creativity to create positive experiences for current and prospective residents. The position is part-time and may involve days, nights, and weekends at Mira Vie at West Milford. Other duties may be assigned as necessary.

Requirements

High school diploma or equivalent.
At least six months of experience in a receptionist role or similar function.
Excellent verbal and written communication skills.
Ability to communicate verbally in person and over the phone.

Nice To Haves

Experience with Microsoft Word and Excel.

Responsibilities

Assist residents, families, visitors, and employees with questions or problems to help create a positive experience.
Greet visitors and answer incoming calls professionally and respectfully.
Monitor the entry area, greet and direct visitors, answer resident calls, forward calls, and take messages.
Receive and send resident packages, and help residents who need assistance mailing letters or packages.
Keep the desk and lobby clean and neat, create a comfortable and inviting area, and help promote resident activities in the lobby.
Connect callers and visitors with the appropriate inquiry team member and respond to inquiries or tours when designated staff are unavailable.
Facilitate community tours and support community marketing standards and the Lead Management Program.
Assemble marketing packets as needed.
Assist with processing new resident documentation and maintaining resident files while preserving confidentiality.
Encourage residents to participate in activities.
Follow and communicate company policies and procedures.