Part time Concierge (days/nights/weekends)
About The Position
Distinctive Living is seeking a part-time Concierge for its Mira Vie at West Milford location. The Concierge is the community’s first point of contact, interacting with customers in person and by telephone and providing friendly, professional customer service. The role includes welcoming visitors, responding to questions or concerns from prospective and current residents and their families, and supporting the sales and marketing and business office teams. The Concierge pays close attention to detail and helps create positive experiences by managing the lobby and its visitor experience.
Requirements
- High school diploma or equivalent.
- At least six months of experience in a receptionist role or similar function.
- Excellent verbal and written communication skills.
- Ability to communicate verbally in person and over the phone.
Nice To Haves
- Experience with Microsoft Word and Excel.
Responsibilities
- Assist residents, families, visitors, and employees with questions or problems and help ensure a positive experience.
- Greet visitors and answer incoming calls professionally and respectfully.
- Monitor the entry area, greet and direct visitors, forward calls, take messages, and receive and send resident packages.
- Help residents who request assistance mailing letters and packages.
- Keep the desk and lobby clean and neat and create a comfortable, inviting space.
- Assist the activity director or others in promoting activities to residents in the lobby.
- Connect callers and visiting customers with the appropriate member of the inquiry team.
- Respond to inquiries and conduct or facilitate community tours when the community relations director, executive director, or resident care directors are unavailable.
- Support community marketing standards and duties related to the Lead Management Program, including assembling marketing packets as needed.
- Assist with processing new resident documentation and maintaining resident files while preserving confidentiality.
- Encourage residents to participate in activities.
- Follow and communicate company policies and procedures.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision benefits
- Paid time off
- 401(k) retirement plan
- Life insurance
- Team Member Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
