Concierge PT- Country Club Towers

Broe Real Estate Group • Denver, CO

3d

About The Position

The Concierge works with the Concierge team to provide professional, flexible, and helpful service to residents and guests. The role supports a range of customer needs, including welcoming visitors, coordinating appointments and move-ins, responding to service requests, managing packages and amenity reservations, and sharing information about local attractions and activities. The Concierge also maintains an organized and clean lobby and may provide errands, business services, travel arrangements, and other requested assistance. Duties are performed indoors in environmentally controlled conditions. The schedule is full-time and permanent, with variable hours and shifts and weekend work as needed. The position is non-exempt and eligible for overtime and participation in an annual discretionary bonus. The estimated starting hourly wage is $21.00 to $24.00; the exact rate is determined based on merit, seniority, location, education, training, and relevant experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of related experience.
• Strong customer service background.
• Proof of eligibility to work in the United States.
• Excellent written and verbal communication skills, including the ability to write reports, business correspondence, and procedural manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, the public, and regulatory agencies.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and government regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.
• Ability to solve practical problems in situations with limited standardization.
• Ability to perform basic mathematics, including calculations involving rates, ratios, and percentages.
• Ability to understand and analyze lease agreements when assisting residents with questions about policies or general information.
• Basic computer and software skills, including word processing, data entry and analysis, and presentation development.
• Advanced computer and software skills, including BuildingLink, Yardi, or equivalent.
• Ability to prioritize and manage multiple requests at once.
• Organized, detail-oriented, and reliable approach to duties and communication.
• Professional, collaborative, and responsive approach to customer service and interactions with colleagues.
• Ability to self-motivate, take initiative, manage time, and work independently.
• Good judgment and willingness to ask for help in critical applications.
• Commitment to the highest professional ethical standards.
• Open to variable shifts and weekend work as needed.

Nice To Haves

• Hospitality experience.
• Multifamily experience.

Responsibilities

• Greet people entering and exiting the building with a smile and genuine enthusiasm.
• Set appointments for customers and vendors.
• Provide administrative and hands-on assistance with move-ins.
• Inform residents about events and activities.
• Maintain the cleanliness and organization of the lobby.
• Answer and appropriately direct incoming calls from residents, prospective residents, vendors, and others.
• Receive service requests from residents, coordinate with maintenance staff, and follow up with residents.
• Scan, organize, and distribute packages to residents.
• Assist vendors and residents with obtaining keys to building areas.
• Maintain reservation books for amenities and guest suites.
• Assist with lobby tours and answer general questions.
• Provide directions to residents and guests.
• Make reservations and obtain tickets for residents, including dining, spa, golf, and special events.
• Provide information about local shopping, dining, nightlife, and recreational destinations.
• Make travel arrangements for sightseeing and other tours.
• Provide business services, such as sending or receiving faxes and shipping packages.
• Pick up or deliver items and run errands for residents.
• Handle unusual requests, such as locating hard-to-find items or arranging specialized services.
• Receive, store, or deliver packages and mail.
• Perform office duties temporarily when needed.
• Arrange interpretation or translation services when required.
• Clean and tidy the lobby as needed.
• Perform other duties assigned by management.

Benefits

• Eligible for participation in an annual discretionary bonus.
• Eligible for overtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED