Concierge, Austria Haus

Austria Haus Hotel • Vail, CO

13d • $23 - $25 • Onsite

About The Position

This position is responsible for assisting guests with reservations, reception, billing questions, departure, special requests, dining and activity suggestions and acting as a liaison between guests and internal departments ensuring guest satisfaction.

Requirements

• High school diploma or general education degree (GED); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
• Excellent communication and language skills including the ability to read, analyze and interpret documents such as standard operating procedure manuals.
• Intermediate mathematical skills with ability to solve practical problems furnished in written and verbal form.
• Exceptional customer service, verbal and written communication skills.
• Proficient experience in Microsoft programs, Internet Explorer and ability to learn other hospitality software quickly
• Current valid driver’s license

Responsibilities

• Meets, greets and welcomes guests.
• Answers incoming calls in a professional manner, transfer to appropriate person, takes messages if required, or provides assistance as applicable.
• Registers guests upon their arrival to the property, provides information, direction and answers questions as needed.
• Posts charges, transfers, and payments to the proper guest folios.
• Communicates guest’s specific needs to the proper department as needed.
• Communicates to Member Liaison requests from guests to book, change or cancel unit reservations accordingly in the reservations system.
• Communicates to guests about events and festivals taking place in the Vail Valley.
• Provide guests with general activity and location information including but not limited to restaurants, hiking trails, golf courses and ski runs.
• Makes dinner, outside activities reservations prior to guest’s arrival and during their stay and assist with special requests.
• Responsible for the proper storage of guest skis and bikes.
• Responsible for distributing and recording all keys being used by staff.
• Assist with Bell Staff duties as needed.
• Reviews the bill with the guest and checks them out, receiving and reconciling payment.
• Research and resolve outstanding balances.
• Assists with shipping and receiving (UPS, FEDEX) as necessary.
• Completes other tasks/assignments as assigned.

Benefits

• Health insurance – two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, with a company match. Helping you invest in your future!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED