Concierge – Full Time

Black Desert Resort•Ivins, UT

3d•$19 - $22•Onsite

About The Position

The Front Desk Concierge Agent is responsible for delivering elevated, personalized service by assisting guests with reservations, activity planning, transportation coordination, and special requests. This role serves as a key ambassador of the resort, providing knowledgeable recommendations and proactive service to ensure each guest experience exceeds expectations. The Front Desk Concierge Agent supports consistent daily coverage and plays an active role in guest relationship building and service recovery.

Requirements

Flexible availability including weekends and holidays

Nice To Haves

2+ years of experience in luxury hospitality, concierge, or guest services
Strong communication and relationship-building skills
Knowledge of reservation systems and guest management platforms preferred
Highly organized with strong attention to detail
Professional demeanor and service-oriented mindset

Responsibilities

Serve as a primary point of contact for guests, providing personalized recommendations and itinerary planning
Coordinate dining, spa, golf, transportation, and activity reservations
Assist with special occasions, VIP arrivals, and custom guest experiences
Communicate guest preferences and special requests to internal departments
Support pre-arrival planning and in-stay guest engagement
Resolve guest concerns promptly and professionally, escalating when appropriate
Maintain accurate guest notes and service details in resort systems
Stay informed on resort amenities, events, and local attractions
Support front desk and bell services during peak periods as needed
Perform other duties as assigned