Temporary Concierge Services Coordinator

Davis Wright Tremaine LLP • Seattle, WA

3d • $30 - $33 • Onsite

About The Position

Davis Wright Tremaine LLP is hiring a Temporary Concierge Services Coordinator for its Seattle office. This is a three-month temporary position with the potential to convert to a full-time opportunity. The position is essential and requires working in the office five days per week. As part of a team of brand ambassadors, the coordinator is a first point of contact for firm personnel and guests and helps create a welcoming environment that reflects the firm’s values and service standards.

The coordinator supports reception, meeting and conference services, catering, visiting attorneys, events, office supplies, vendors, and shared office spaces. The role also provides overflow support to office services and reception. Candidates should have relevant reception, office support, customer service, or copy/mailroom experience, strong communication and computer skills, attention to detail, sound judgment, and the ability to manage multiple tasks in a deadline-driven service environment. The position involves physical activity, including lifting up to 50 pounds and being on one’s feet for most of the workday, and may require extended or adjusted hours.

Requirements

• At least 2 years of related work experience in reception, office support, customer service, or a copy or mailroom environment.
• GED or high school diploma.
• Proficient ability to read and write English.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Demonstrated experience scanning, uploading email, responding to internal text and chat messages, following email attachment procedures, file sharing, and encryption.
• Excellent interpersonal skills; dependable team-player qualities; organization; self-direction; attention to detail; good judgment; and decision-making skills.
• Ability to work effectively in a team-oriented service environment.
• Ability to learn and manage multiple projects simultaneously, work under deadline pressure with minimal supervision, and take ownership of problems affecting assigned work or the team.
• Ability to maintain attention to detail, quality control, and confidentiality while helping colleagues understand guests’ needs and use appropriate resources.
• Ability to identify and respond to customer or client issues in a timely manner and seek feedback or follow up as appropriate.
• Ability to communicate clearly, effectively, and professionally, verbally and in writing, with lawyers, clients, staff, vendors, and other business contacts.
• Ability to lift up to 50 pounds, remain on one’s feet for most of the workday, and use services department equipment.
• Ability to work extended hours or periodically change hours if needed.

Nice To Haves

• Advanced education preferred.
• Strong knowledge of all Microsoft Office products preferred.

Responsibilities

• Greet guests and visitors warmly and make them feel welcome.
• Provide real-time support for meetings throughout the office, coordinate with organizers, and set up or break down meeting rooms as needed.
• Coordinate catering between food-service vendors and requesters, confirm orders and delivery times, obtain chargeback information, prepare expense reports, and maintain a log of employee dietary restrictions and catering preferences.
• Assist visiting attorneys with requests such as secretarial support, car services, messenger services, and scheduling onsite office space.
• Maintain visitor areas, shared office space, conference rooms, and meeting rooms so they are clean, stocked, and ready for use.
• Monitor the team mailbox and chat-based workspace and respond promptly to email and office correspondence.
• Use software applications, including Microsoft 365, and help maintain electronic office reference materials and Intranet Portal pages as needed.
• Help plan, coordinate, and execute internal and external office and client events, including special events such as holiday parties and summer picnics.
• Reserve meeting and conference rooms using online scheduling software and follow up with organizers to establish best practices and collect feedback through surveys and anecdotal information.
• Arrange temporary IDs or keycards for visiting and onsite employees, guests, and vendors; maintain visitor logs and the visitor management system to support workplace security.
• Order and stock supplies for common areas, help manage vendor contacts and suppliers, and ensure shared office spaces are set up for hybrid schedules.
• Manage supply vendors and process invoices for the Concierge/Hospitality Department.
• Provide backup and overflow support to office services and reception, including scanning, copying, answering phones, and drafting documents.

Benefits

• First Stop Health telemedicine, including 24/7 access to a licensed physician or mental health counselor, with consultations covered by the firm.
• TELUS Health Employee Assistance Program offering mental, financial, physical, and emotional wellbeing support.
• Voluntary pet insurance.
• Milk Stork services, including virtual lactation consulting, breast milk shipping, and nutritional testing covered by the firm.
• Peloton App wellness benefit.
• Headspace App wellness benefit.
• Paid sick leave accrued biweekly at one hour per 30 hours worked.
• Temporary employees working at least 30 hours per week may be eligible for health insurance with an optional HSA, dental insurance, vision care, telemedicine, virtual short-term solution-based counseling services, Healthcare and Dependent Care Flexible Spending Accounts, sick time, and an employee assistance program.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED