Temporary Patient Services Coordinator
About The Position
Everleap Fertility is hiring a temporary Front Desk/Patient Services Coordinator at Rose Medical Center in Denver, Colorado. The coordinator is the first point of contact for patients, welcomes and guides them through each phase of their visit, and coordinates with the necessary departments. The role helps create a positive patient experience by addressing questions and concerns, resolving scheduling or other problems in collaboration with multidisciplinary teams, and providing customer service and administrative support in a fast-paced healthcare setting. The position also supports day-to-day office operations, including appointment scheduling, payment collection, insurance information updates, medical records requests, phone coverage, filing, fax sorting, supply ordering, and maintaining the front desk and waiting room. The schedule is Monday through Friday, 7:30 AM to 4:30 PM.
Requirements
- High school diploma or equivalent (GED).
- At least 1 year of practical experience working in a similar position.
- At least 2 years of practical experience in a customer service setting.
- Experience working in the medical or healthcare industry.
- Proficient computer skills, including Microsoft Office.
- Keyboarding skills of 25 words; the posting does not specify a time unit.
Nice To Haves
- Associate’s degree.
- Experience in a patient-facing role.
- Experience with medical office software programs (EMRs).
Responsibilities
- Welcome and greet patients and visitors.
- Anticipate patients’ anxieties, answer questions, and help make them comfortable.
- Follow provider appointment templates and guide patients through their visits.
- Assess schedule conflicts and problems and recommend solutions.
- Collect payments as required and work with Finance to ensure insurance information is entered and up to date.
- Coordinate total patient care with patients’ care teams.
- Process medical records requests.
- Perform administrative tasks, including filing, sorting faxes, and answering phones.
- Schedule and confirm appointments.
- Work with other departments to keep the office in excellent condition.
- Order supplies and maintain the front desk and waiting room areas.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
