Concierge scheduling Specialist

Omni Home Services•Chattanooga, TN

About The Position

The Concierge Scheduling Specialist owns the relationship between My City Home Inspector clients and the service network, including Omni companies and approved outside vendors. The role serves homebuyers who have booked inspections and homeowners already living in their homes. Its purpose is to identify client needs, connect clients with trusted providers, follow opportunities through completion, and operate a vendor program that delivers measurable value to clients, vendors, and Omni. The position manages each opportunity from identifying a need through making the appropriate connection, facilitating scheduling when necessary, following up, tracking the outcome, and completing applicable vendor billing. Compensation is stated as $20 per hour plus an uncapped 5% commission on eligible, verified closed business generated through Concierge. The posting also describes the position as salaried and requires diligent time and activity tracking; tracking does not convert the position to hourly compensation.

Responsibilities

Own the ongoing Concierge relationship with My City Home Inspector clients.
Complete assigned day-before calls and follow-up calls, using them to improve the client experience and identify additional home-related needs.
Communicate with clients, identify current or anticipated service needs, explain Concierge resources, connect clients with appropriate Omni companies or approved vendors, facilitate scheduling when necessary, and follow up on open needs.
Track each qualified service opportunity through completion, including contact status, appointments or estimates, closure status, final sale amount when applicable, and reasons for lost opportunities when available.
Follow up with previous CHI clients and homeowners as opportunities develop.
Operate and develop the Concierge vendor program, including identifying coverage gaps, researching and recruiting prospective vendors, explaining program value and expectations, establishing applicable pricing or arrangements, and coordinating approvals when necessary.
Complete approved vendor onboarding by obtaining agreements, signatures, contact and billing information, service offerings and areas, pricing or program arrangements, logos, business cards, profile information, lead delivery preferences, billing procedures, and other activation information.
Maintain ongoing communication with participating vendors, send qualified opportunities, follow up on leads, obtain contact, appointment, estimate, sale, and final revenue information, maintain vendor records, handle routine questions, and identify service or communication problems.
Assess vendor responsiveness, reporting, sales outcomes, and client experience; address underperformance and maintain productive vendor relationships.
Accurately track every Concierge opportunity, including the client, requested service, date identified, lead source, recipient, date sent, contact and appointment or estimate status, quoted amount when available, closed or lost status, final revenue, follow-up, and disposition.
Track billable vendor activity, confirm amounts owed, prepare or initiate billing, send invoices on schedule, follow up on outstanding balances, document payments, identify discrepancies, and coordinate with accounting when necessary.
Identify client-demand-driven opportunities to strengthen or expand the vendor network and recognize vendors who respond quickly, close opportunities, and provide a strong client experience.
Record work time and activities in Timeero, Google Calendar, or other company-approved systems, keeping calendar and time records accurate to support capacity and process evaluation.