Concierge/Receptionist (Part Time)

Morningside of Wilmington • Wilmington, NC

11d

About The Position

TerraBella Senior Living is seeking a part-time Concierge/Receptionist to greet guests, residents, and employees; manage internal and external calls; take and communicate messages; and provide general information. The role supports daily reception and community operations by assisting residents and families, coordinating appointments, handling mail and records, and maintaining an organized front desk and entry area. The job description outlines the general nature and level of responsibilities and is not an exhaustive list of duties.

Requirements

• High school diploma or GED preferred.
• One to three years of customer service experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Carry out telephone answering and reception duties.
• Take complete messages with pertinent information and communicate them to the intended recipient.
• Greet residents and visitors, answer inquiries, and give directions.
• Collate brochures for the marketing department.
• Prepare meal tickets for team members and family members and tally meal count sheets for Dining staff.
• Update the Resident Phone List and Roster and Move-In and Move-Out Register daily; update Guest and Sign-In Logs as necessary.
• Manage appointments for residents and family members, including appointments for hairdresser services and transportation.
• Keep the desk and entry area neat and organized.
• Organize and distribute mail to residents, the Executive Director, and Department Coordinators.
• Maintain resident forms for miscellaneous credits.
• Adhere to company personnel policies and established operating policies and procedures.
• Perform other duties as assigned.

Benefits

• For eligible employees: competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and Employee Assistance Program (EAP) support.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED